km8 Privacy Policy – How We Handle Your Personal Information

2. What Data We Collect

When you register and use km8, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals securely. During the identity verification process required by our licensing obligations, we may request a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS card. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to ensure platform security and improve your experience. We do not collect any data beyond what is reasonably necessary for the purposes described in this policy.

3. How We Use Your Data

The personal data we collect is used primarily to create and manage your km8 account, process your gaming transactions, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Your transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Technical and usage data helps us monitor platform performance, fix issues quickly, and optimise the mobile gaming experience for Filipino players. We may also use aggregated, anonymised data for internal analytics and product improvement, but this data cannot be used to identify you personally. All data processing activities are carried out on a lawful basis, either because they are necessary to fulfil our contract with you, to comply with a legal obligation, or because we have obtained your explicit consent.

4. Sharing Your Data

km8 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary and under strict data processing agreements. These partners are required to handle your data securely and in accordance with applicable Philippine data protection law. In certain circumstances, we may be legally required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if we receive a valid legal request. If km8 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but you will be notified in advance and your rights will be protected. We will never share your data with any party that does not meet our security and privacy standards.

5. Data Retention

We retain your personal data for as long as your km8 account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum of five years from the date of the transaction. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Data that is no longer needed for any lawful purpose is securely deleted or destroyed in accordance with our internal data retention schedule. You may request information about how long specific categories of your data are retained by contacting our support team at [email protected].

6. How We Protect Your Data

km8 takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and financial details are protected in transit. Our servers are hosted in secure data centres with restricted physical and logical access, and we conduct regular security audits and vulnerability assessments to identify and address potential risks. Access to your personal data within km8 is limited to authorised personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law without undue delay. We encourage you to also take steps to protect your account by using a strong, unique password and enabling any available two-factor authentication.

7. Your Rights as a Data Subject

As a player in the Philippines, you have specific rights under the Data Privacy Act of 2012 that km8 is committed to upholding. You have the right to access the personal data we hold about you and to request a copy of it in a commonly used electronic format. You may also request that we correct any inaccurate or incomplete information in your account at any time. If you believe that your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any legal retention obligations. You have the right to object to certain types of data processing, including direct marketing, and to withdraw your consent at any time where processing is based on consent. To exercise any of these rights, simply contact us at [email protected] with your request and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights.

8. Cookies and Tracking

km8 uses cookies and similar tracking technologies to make our platform work correctly and to improve your experience as a Filipino player. Essential cookies are necessary for the platform to function — they keep you logged in, remember your preferences, and ensure that transactions are processed securely. We also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement; this data is collected in aggregated form and does not identify you personally. You can control cookie settings through your browser preferences, but please note that disabling essential cookies may affect the functionality of the km8 platform. By continuing to use our platform after being informed of our cookie use, you consent to the use of cookies as described in this policy. We do not use cookies to serve third-party advertising or to track your activity on other websites.

9. Changes to This Policy

km8 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or through a notice on the platform. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of km8 after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way km8 handles your personal data, please do not hesitate to get in touch with our dedicated privacy team. You can reach us by email at [email protected] and we aim to respond to all privacy-related enquiries within five business days. For formal data subject access requests or complaints, please include your full name, registered email address, and a clear description of your request so we can assist you as efficiently as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving them fairly and transparently.